At Custom Outfitters Australia we make returns as easy as possible. Our mission is to provide you with the best quality products and the best service in the automotive industry. 

 Return Policy 

If for any reason you are not completely satisfied with your purchase, you may return the item within 7 working days of delivery of your order. For orders placed during the holiday seasons, the return perior will extend an extra 7 working days. 

 The following rules apply:

1. Product must be in original packaging and in a new and resalable condition. 
2. Any product that was used or fully / partially installed is non-returnable. 
3. Shipping fees are non refundable. 
4. All returns must be made via our Return Procedure with a valid reason. 
5. There are a few non-returnable products which include custom requested painted products, tyres, made to order products including custom grilles or custom orders or custom parts.

Return Procedure

To return a product you must first request a return form by emailing info@customoutfitters.com.au. You will receive an email with a return form. Please allow 24-72 hours for processing since in many instances, we have to wait for manufacturer responses. 

 

Defective, Damaged or incorrect products:

We all know that accidents happen sometimes. If your order(s) arrive defective, damaged or simply incorrect, please contact our customer service team as soon as possible. Please do not attempt to use or install the part. We will send you a replacement part and provide you with a return label of the defective part. Product must be returned to us within 7 working days. If the damage was caused by a shipping courier, we will schedule a courier to pick the order. 

 

Shipping Policy:

Once your order has left our warehouse, you will receive a tracking number which you can use to track the status of your delivery by email. Please ensure that someone is present at your delivery address to receive your item as re-delivery fees may be incurred. If you have any enquiries in regards to your order, please email us at info@customoutfitters.com.au 

We will always aim to dispatch the order from our distribution centre within 1 business day after you place your order but cannot guarantee any firm delivery dates. Please understand once orders are dispatched, the delivery process is in the hands of the courier. (TNT, Direct Freight, Couriers Please or Aramax Fastway). 

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery. 

On delivery of the order, you may be required to sign for delivery, unless you grant us ‘authority to leave’ in which case our courier company will be advised of the request. You agree to inspect for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product for future reference. (Please note some courier’s warranty policies, such as SENDLE, have a 24 hour inspection period after receiving delivery. Meaning you must check the parcel and let us know for any damages within 24 hours and report it either to us or courier for they can warranty damages) 

You m ust take care when opening the product as not to damage it, particularly when using any sharp instruments. You shall ensure that you are ready for a safe receipt of the product without undue delay and at any time reasonably specified by us. 

Please note: If you are not available to take delivery or collection, you may receive a card giving you instruction on either re-delivery or collection from the courier (Note; Re-delivery Charges MAY APPLY). 

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following: 

1. Charge you for our reasonable storage fee and other costs reasonably incurred by us; or 
2. No longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable contract, less our reasonable administration charges (including for attempting to deliver an then returning the product, any any storage fees) 

Estimated Shipping Times:

Location	Metro	Rural/Country Areas
NSW&ACT	1-3Working Days	2-5WorkingDays
VIC	1-3WorkingDays	2-7WorkingDays
QLD	1-3Working days	2-7WorkingDays
SA	2-5WorkingDays	3-10WorkingDays
WA	3-10WorkingDays	5-15WorkingDays
NT	3-10WorkingDays	5-15WorkingDays
TAS	4-10WorkingDays	5-15WorkingDays
International	7-21WorkingDays	10-30Working Days