Yes, At Custom Outfitters Australia, we guarantee that all our products are completely brand new.
Custom Outfitters Australia Headoffice & Distribution Facility is located in inner west of Sydney. January 2024, we are officially opening to the public, come visit our team at Unit 3/3 Holbeche Road, Arndell Park, NSW, 2148, Australia.
Yes. We offer nation wide shipping service all over Australia, doesn’t matter if it is wheels, tyres, suspension, we can send it! (Please understand if you are in regional areas, we may contact you for extra charges in freight if freight companies extra charges to us). We dispatch everyday via TNT, CouriersPlease, Fedex, Direct Freight & Aramex Courier Service across Australia and overseas.
Yes! We can ship all over the world, please contact info@customoutfitters.com.au for freight quote. We dispatch everyday via TNT, CouriersPlease, Fedex, Direct Freight & Aramex and DHL Courier Service across Australia and overseas.
Custom Outfitters Australia Headoffice is open from 8:30-5:00PM weekdays and 9:00-5:00pm Saturday. Sunday & Public Holidays are closed.
Yes, most of our 4×4 accessories listed are in stock from our Sydney Based Headoffice & Distribution centre. However if we are out of stock, we will notify you the situation and give you the option to either wait for stocks to arrive or work out an alternate solution. Please note, some accessories may take up to 14-20 weeks to restock as some accessories are made overseas.
Yes, all customers who order are more than welcome to pick up their purchases in store. Please note you would need to contact us via email or phone so we can allocate time and have the order ready. Please note you will need to bring photo identification, the payment receipt and the credit card or proof of purchase through to our reception. Contact info@customoutfitters.com.au
You may reach us via email through info@customoutfitters.com.au or call or text 0439 205 292. (Whatsapp & Wechat, Facebook & Instagram Available)
We ship most of your orders from our Inner West Sydney Headoffice & Distribution centre, our cut off times are 12:30PM Australian Eastern Standard Time (AEST), orders placed after this time will be dispatched the next day. Customers in Australia will normally receive parcels within 1-7 working days depending on your location. Customers outside Australia will receive parcels within 3-14 working days depending on your location. (Please note, during public holidays there will be extra delays, further delays during any pandemic, please be understanding and expect shipping times can be delayed.)
We have a wide range of experienced 4×4 dealers that supply & install our gear, depending on your location, you can either get in contact with us so we can forward your details to the closest dealer or you can search for your closest dealer to start building up your rig!
Yes, all Custom Outfitters Australia products offers a minimum 12 Month warranty on every listed product (please check each individual product listing as it would specify it’s warranty period terms). Please send us an email with photos / videos of any issues and we will rectify the issue as soon as possible, whether it be a replacement, repairs or a refund.
Furthermore, if it is a partner product (a product that isn’t manufactured by Custom Outfitters Australia), you may need to look at the manufacturer website for warranty detail if not stated on our listing.
